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天王表保修及延保細(xì)則
售后服務(wù)
感謝您選擇天王表,如您的手表在使用過程中出現(xiàn)問題,憑有效保修憑證和購表發(fā)票,可享受天王電子(深圳)有限公司提供專業(yè)的售后服務(wù)。
保修內(nèi)容
自購買之日起兩年保修服務(wù)項(xiàng)目如下:
★手表使用中的非人為因素造成的停走或走時(shí)超差。
★手表因環(huán)境磁場(chǎng)造成的走時(shí)性能下降。
★手表在正常使用環(huán)境中因部分配件瑕疵造成的進(jìn)水故障。
★手表表殼或字面上的字釘、石仔、商標(biāo)、日歷框、圈口、螺絲非人為因素造成的脫落。
★手表電池。
注
★顧客注冊(cè)“天王表VIP”會(huì)員領(lǐng)取電子保修卡后,以上保修項(xiàng)目,可再延長一年保修。
★質(zhì)保期滿后,顧客仍然可以享受天王電子(深圳)有限公司提供有償?shù)膶I(yè)售后服務(wù)。
非保修內(nèi)容
★表殼、表帶、玻璃、圈口、柄頭等外觀件正常磨損,以及人為損壞上述工件造成的機(jī)芯受損與防水功能喪失。
★超過本手表正常使用環(huán)境的損傷,如:在桑拿環(huán)境中使用,在強(qiáng)烈震動(dòng)的環(huán)境中使用造成的手表防水功能喪失,手表機(jī)件損壞。
★皮表帶、針織帶、橡膠帶的老化變色、以及電鍍部分的磨損褪色現(xiàn)象。
由未經(jīng)天王電子(深圳)有限公司授權(quán)的維修服務(wù)站拆動(dòng)過的手表。
致顧客
由于保修期內(nèi)的手表維修為免費(fèi)維修,您在購買天王表時(shí)有權(quán)要求天王表專柜正確、完整填寫銷售記錄及蓋章,同時(shí)開具購表發(fā)票。
當(dāng)您的天王表在保修期內(nèi)出現(xiàn)屬于保修范圍內(nèi)的質(zhì)量問題,請(qǐng)攜帶好有效保修憑證和購表發(fā)票前往天王表技術(shù)服務(wù)站,我們將為您提供免費(fèi)服務(wù)。您的手表在維修過程中會(huì)有代用零件的更換或同類商品的交換等情況,屆時(shí)請(qǐng)予以諒解。
如有疑問歡迎致電天王表客服熱線4000667888。
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Why does the date change at noon in Tian Wang calendar watches?
The date changes at noon in Tian Wang calendars because our watches are set 12 hours behind Beijing time;
and the calendar changes the date at an interval of 24 hours.
You need to roll the hour hand forward to make a complete turn in the clockwise direction.
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Where can I ask for advice and get my Tian Wang watch repaired?
當(dāng)你的手表有故障時(shí),若尚處于維修網(wǎng)點(diǎn)不能覆蓋的顧客,可與總部聯(lián)系辦理郵寄修理業(yè)務(wù)或配件郵購業(yè)務(wù)。郵寄時(shí)請(qǐng)注明收件人聯(lián)系方式和地址以及手表故障的簡單描述,便于及時(shí)快捷的處理。若當(dāng)?shù)貨]有招商銀行的地區(qū),可在四大銀行任何一個(gè)網(wǎng)點(diǎn)辦理通匯業(yè)務(wù)。
開戶行:招商銀行梅龍支行
開戶名稱:天王電子(深圳)有限公司
開戶帳號(hào):755915887310201
聯(lián)行行號(hào):308584001686
地址:深圳市光明區(qū)馬田街道合水口社區(qū)芳園路476號(hào)天王大廈
收件人:天王電子(深圳)有限公司 天王大廈9樓維修總部
郵政編碼:518106
電話:0755-81719888-616/805/639
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Why do watches need regular maintenance?
Luxury timepieces need regular maintenance due their structure and design.
I. Watch Sealing: Most precious timepieces have water-resistant marks, such as 30M, 50M and 100M. Some may indicate that the watch is non-waterproof. Watches are designed to be either waterproof or non-waterproof, but this doesn’t mean that non-waterproof watches are not as good as waterproof watches.
In the market there are plastic watches that cost a few dozen RMB and are waterproof, but it doesn’t mean they are luxury timepieces. Watches with waterproof marks indicate how well a watch has been sealed against the ingress of water.
This does not, however mean that such watches are designed for repeated long-term use under water. For example, many customers who wear Piaget watches do not take watches off while bathing. They find that their watches are waterproof at first, but over time that changes and water starts seeping into the watch.
Proper corrective measures must be taken to prevent interior components from rusting, and if such care is not taken, it will result in customer complaints about the quality ofthe watch,along with a request for product exchanges.
To prevent such problems,we recommend that you do not wear watches in the sauna or shower, as it can lead to moisture or rust in the movement.
All watches should only be worn under normal conditions. Watches’ waterproof characteristics mainly depend on several tiny rubber rings, which are bound to age and lose their elasticity over time,causing air and water to enter into the watch.
Therefore, these watch seals should be periodically replaced to esnure waterproof level.
II. Mechanical Movement: Most high-end luxury watches are mechanical watches that use gears. Such watches are marked with the number of jewels they have. The number of jewels indicates the number of gear shafts with jewel bearings. As these jewels may wear away, the more jewel bearings there are on a watch, the longer is its service life. However, watch gears cannot be made of hard materials like diamonds, and only steel materials are used to make gear shafts, which will be tinier if the watch is smaller and thinner. Small amounts of oil in the bearings, makes watches resistant to abrasion. Once the oil dries out, it is hard for the gear shaft to turn, causing the watch to stop. Although luxury timepieces use special oil, it will also eventually dry up. Over time, several modifications and improvements in the structure and design of these watches have led to enhanced features, which explain the current prices. Earlier, design structures were not so complicated and gear shafts were not so slim.
III. Appearance Maintenance: Popular luxury watches usually use K gold, K platinum and luxury leather for their polished appearance. K gold may tarnish due to acidic elements in perspiration and air corrosion, so regular cleaning and polishing are necessary to maintain the watch. K Platinum comes with rhodium plating that wears off easily, leading to discoloration, which can be avoided with regular maintenance.
Leather straps become soiled with perspiration, causing premature hardening or tearing of the leather, reducing the strap’s life. Avoid wearing leather band watches while working out and during rain. Steel bands should be polished and renewed regularly, to maintain their value. Therefore, famous high-end luxury watches
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How do you operate mechanical watches?
The crowns and case attachments of most of our mechanical watches have screw structures. If the crown cannot be pulled out with slight force, it is a screw-down crown, and adjustments should be made following instructions for screw-down crowns.
Operating instructions:
Position “M0”: Lock position of screw-down crown.
Position “0”: Manual winding position (rotate crown clockwise).
Position “1”: Rotate crown clockwise to adjust day, and anticlockwise to adjust date.
Position “2”: Rotate crown to adjust hour and minute hands.
Note:
1. Single-calendar movement has no day functions.
2. Adjust and change date in calendars in ladies watches, by pulling the crown from Position “1” to Position “2”.
Setting Time:
1. Rotate the crown in anticlockwise direction to release the lock, and then pull the crown to Position “2” after the crown pops out.
2. Rotate the crown to adjust the hour and minute hands (as most mechanical watch movements have no second-stopping mechanism, the second hand cannot be stopped). To ensure accurate time setting, you should set the watch 5 minutes ahead, and then rotate the crown anticlockwise to set the time.
3. After adjusting hour and minute hands, compare the adjusted time to the standard time. Push the crown back to Position “0”, and screw-down the crown in clockwise direction.
4. Setting time in the clockwise direction can slow down the date and day, so you should first adjust the time, and then the date and day.
5. Under normal conditions, adjust date and day from 9:00 p.m. to 3:00 a.m.
First adjust the date and then adjust the day, and adjustments must be made within 3 hours. If you have any doubts, operate as follows: Pull crown to Position “2”, and rotate it clockwise. When the hour hand points between 12 to 3, the date and day will change according to the time being night, or 12:00 p.m.
Setting Date and Day
1. Pull the crown to Position “1” and rotate the crown clockwise to adjust the day. Rotate the crown anticlockwise to adjust the date. Push the crown back to Position “0”, and screw-down the crown in M0 direction.
2. Do not set date or day between 9 p.m. to 5:00 am, as it will not indicate the correct date or day the next day. To adjust the date and day during this time period, set the time to after this time period, and adjust the date and day, then reset the time to the current time.
3. The movement’s factory date setting is based on 31 days per month, so it is necessary to manually adjust the date in each solar month and in February.
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Why are the watch’s exterior parts not under warranty?
The main purpose of watches is timekeeping, and if a defect arises, the manufacturer, sales company and service provider provide warranties. At the time of purchase,the watch’s exterior parts such as watch case, cover, hands, crystal, band and crown should be thoroughly checked by both parties. Scratches on the crystal, cracks, scratches on back cover, bent crown, and other similar defects are usually caused due to improper handling, which is why they are not under warranty. However, uneven dial scale and case asymmetry are manufacturing defects and are not caused due to improper handling. Therefore, they are covered under warranty.
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How can I buy online?
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